Frequently Asked Questions

1. What is the name of MSTC’s website for purchase of coal?

Ans. MSTC’s website for purchase of coal is www.mstcecommerce.com/coalauctionhome

2. How to get registered with MSTC for purchase of coal?

Ans. (i) Log on to our website at www.mstcecommerce.com

(ii) Click the link e-Auction à Mineral Resources

(iii) Click on the link ' ‘Register’.

(iv) Two options will appear: (a) Register as Buyer and (b) Register as Seller.

(v) Select and click on "Register as Buyer" option.

(vi) Buyer's Registration Form will appear on the screen. Fill up the desired information. 

(vii) All field’s marked with * are mandatory and must be filled in.

(viii) Select your User ID and Password and keep a note of the same.

(ix) Tick in the checkbox for General terms & conditions and Buyer specific Terms & Conditions of e-auction.

(x) After filling up the form click on the ‘Submit’ button.

(xi) ’ All the information typed in the form will be displayed to you ‘for Check & Verification’. If the information is correctly entered then click on ‘Submit’ button.

(xii) On successful registration the system will send you an email and also inform you instantly to submit Self Certified copies of relevant documents to be submitted as mentioned below:

(b) A copy of PAN Card of the Company/Proprietor.

(c) A copy Valid GST Certificate of the company.

(d) Registration fee can be deposited online using given link-Login for New/Deactivated Bidders(https://www.mstcecommerce.com/coalauctionhome/e-Payment_deact.jsp)

The Registration fee: In order to participate in our on-line e-auctions, bidders/buyers are requested to pay a non-refundable registration fee of Rs.2,000/- + applicable GST i.e at present@ 18 %, Rs.360/- = Rs.2360/- (Rupees two thousand three hundred sixty only).

Photo Identity Card’ shall be issued after activation of account.

3. Who is eligible for registration / participation in “SCCL and CIL-SPOT e-Auction” for procurement of coal?

Ans. Any Indian buyer (viz. individual, partnership firm, companies etc) can register/participate Spot e-auction for procurement of coal.Please click here, for CIL-Spot e-Auction scheme Please click here, for CIL-Spot e-Auction scheme

4. Is there any free site for intended bidders/customers to view coal eauction catalogue ?

Ans. Yes, our site www.mstcindia.co.in is a free site containing all relevant details related to our company including information about coal e-auctions. However, e-auction is not conducted on this site.

5. How to login?

Ans. Please follow the following steps:

Step 1. Visit our site www.mstcecommerce.com

Step 2. Click on the link e-Auction.

Step 3 . Click on

Step 4. Click on ‘ Coal e-auction ’

Step 5. Enter your User Id and Password

Step 6. Select as a buyer.

Step 7. Press the login button provided on the page.

6. After getting registered with MSTC, when can I receive the user id and password?

Ans. MSTC will never provide customer User id and Password. The customer during registration has to submit a form online, the form has a field named ‘Preferred User Id’ and ‘Password’, which is to be provided by customer as per their choice. In short, we would like to inform that whosoever fills the form online provides the User Id and Password, knows the same.

7. In case I forget my password how to reset/retrieve my password?

Ans. Please follow the given steps:

Step 1. Visit our site www.mstcecommerce.com

Step 2. Click on the link e-Auction.

Step 3 . Click on

Step 4. Click on ‘ Coal e-auction ’

Step 5. Click on the link ‘Forget Password’

Step 6. Select type as buyer provide User Id, e-mail, PAN No. and bank detail, as per registered record in the system.

New password will be generated by system automatically and resend to registered e-mail of buyer.

8. How one can apply for Reactivation ?

Ans. Each coal bidder is activated for a specific time period (called Validity).Post validity coal bidder account get deactivated . One can apply for re-activation of coal bidder a/c post deactivation . The Renewal fee is Rs.2360/-. (Rs.2000/- for Reactivation + 360/- as Applicable GST @18% at present). Reactivation fee can be paid /can be deposited online using given link- Login for New/Deactivated Bidders available at MSTC Coal Buyer Login page

9. How do I know whether my validity is about to expire?

Ans.: Step 1. Login into our site www.mstcecommerce.com/coalauctionhome

Step 2. Click on the link  My profile.

Step-3 Check option-I Card Validity

A message pops-up whenever a customer login to the site www.mstcecommerce.com/coalauctionhome  indicating no. of days remaining before the validity expires. The message appears only when validity left for the expiry is less or equal to 30 days.

10. How can I change my user id?

Ans.: Each customer is having a unique ‘User id’ which can never be changed.

11. How EMD can be deposited ?

Ans. A customer can deposit EMD by the following ways:

 (A). EMD through RTGS/NEFT: Coal buyer can also remit EMD by generating RTGS/NEFT challan through buyer login at MSTC–Coal e-auction page: http://mstcecommerce.com/coalauctionhome/index.jsp. by clicking at ‘CIL EMD PAY’.

Please find below the details of our bank account:

Beneficiary name: MSTC escrow e-auction

Credit A/c No.: MSCOAL0XXXXX (XXXXX -Buyer registration No. If buyer reg. No is less than 5 digit put 0 before that )

IFSC Code: HDFC0004989

(B). e-payment /online EMD payment facility:

Bidder only needs to have an account with HDFC banks to send the EMD through e-pay and must have the net banking facility.

For ease, please follow the steps given below to transfer EMD amount to MSTC’s

(i) Log onto our website www.mstcecommerce.com/coalauctionhome using your user id and password.

(ii). Click on ‘EMD pay HDFC ’.

(iii). Click on the button ‘e-Pay’ and select your bank as ‘HDFC’.

(iv). Now put the desired coal e-auction EMD amount in the space provided and click on button ‘Pay EMD now’

(v). Buyer shall now be redirected to the website of HDFC bank.

(vi). Using your HDFC, login id and password, bidder can transfer the desired amount to designated account of MSTC for coal auction.

Note:

(a) You do not need to write anything in addition to what have been mentioned above.

(b) Always use your user name and password to complete the above stated procedure. If you use someone else’s user name and password, the EMD received shall be deemed to have been transferred by the person / company whose user name and password have been used.

(c) Credit towards MPQ in the auction will be given by MSTC to any bidder only on receipt of fund in its account and on confirmation of the same by HDFC Bank. Hence, bidders are advised to transfer the money well in advance to avoid any problem during the auction. (d) Credit towards MPQ in the auction shall be given for all those transfers of EMD which were successfully credited in the bank statement upto one working day prior to the day of auction and is subject to confirmation of all details by HDFC Bank.

(C). Customer can deposit DD/PO drawn on HDFC Bank in any CMS branch of HDFC Bank at least Two Working Days before e-auction date in which the bidder intend to participate, along with duly filled in pay -in-slip (CMS Deposit Slip). MPQ will be allotted only on receipt of confirmation / MIS from HDFC Bank.

In the CMS deposit slip the client code should be ‘MSTCCOAL’ if the PO is drawn on HDFC Bank.

For PO drawn on any bank other than HDFC Bank, the client code should be ‘MSTCDD’.

Don’t forget the mention your MSTC buyer number & Company name in the CMS deposit slip in the drawee column.

12. How do I know the date and start time of e-auction being held on your website?

Ans. You can either log on to www.mstcecommerce.com/coalauctionhome  and then view under the link View Forthcoming e-Auctions or you can visit our corporate website www.mstcindia.co.in , click on ‘Upcoming Event’ Link then click on link ‘Coal e-Auctions’ and then check the schedule of Spot e-Auctions for the month from there. We also inform all the registered coal buyers through email whenever a new e-auction is hoisted on our website. You can also register yourself with us for getting regular SMS Alerts on your mobile number for forthcoming e-auctions.

13. How do I know the changes in auction (like change of quantity, change in time of auction, deletion of colliery etc.)?

Ans. Necessary changes in auctions are displayed on MSTC’s coal webpage at respective coal companies’ links through corrigendum/notices/revised offer notices etc. The changes can also be viewed through customer’s login. The Subsidiary Coal companies also display notices/corrigendum/revised officer, if any on their official website for the coal buyers/bidders.

14. Can buyer transfer EMD from one account to another account?

Ans. No. Each registration of coal buyer is treated as separate account.

15.Can buyer transfer coal EMD to MSTC on same day of e-auction?

Ans. No. EMD is to be deposited by bidder/buyer by way of RTGS/NEFT at least one day before of e-auction date. Intended Bidders/buyers are advised to remit the EMD amount at least two working days advance from e-auction date. However, the EMD amount must be credited in MSTC’s account one day before of e-auction date.

16.Whether registration/renewal fee can be adjusted from balance EMD of the customer?

Ans. No.

17. How do I know whether I have been allotted coal in an auction?

Ans. All the successful buyers will be intimated about the allotment of coal through Sale Intimation/Final Allocation Letter after completion of an e-auction. A copy of the same will also be available under e-Auction Status/2nd Stage Auction  on your Home page.

18. Do I need to deposit EMD separately for each subsidiary of coal India?

Ans. NO. The EMD deposited by bidder/buyer through Net banking/e-payment is global EMD. The buyer can participate in any of the coal auctions made available into their login.

But also please note that “Bank Guarantee (BG)” is coal company specific. So EMD submitted in the form of BG should be utilized specifically coal company auction(s) wise only.

19. How do I participate / bid in an e-auction?

Ans. Please follow the procedure given below:

i) Only those customers registered with mstcecommerce.com as a buyer of coal & whose account is active shall be eligible to participate in e-Auction of coal.

ii) The e-Auction shall be scheduled for a period of TWO (2) hours only with the provision of extensions of 5 min in case any bid is received in the last 5 min before scheduled close time of auction.

iv) The rate of EMD per MT of coal is as follows.

 SPOT Auction

A) Rs 500/MT for Coal India Subsidiaries(BCCL/ECL/CCL/NCL/MCL/WCL/SECL),NEC & for Singareni Collieries Company Limited (SCCL)

 B) Rs 100/MT in case of washery slurry, washery rejects, washery fines and low grade coal for Singareni Collieries Company Limited (SCCL)

v) Minimum Bid quantity

20. I want to know how much EMD is available in my account with MSTC for coal auction?

Ans. Please logon to www.mstcecommerce.com/coalauctionhome site with your User id and Password. You can either check your e-ledger online or click on the link ‘My MPQ’.

Please note that the above links are static link which are updated after closing of coal auctions. Therefore if a customer is participating in live coal auction then the current EMD status can been viewed from the live auction floor of an ongoing coal auction.

21. How to apply for EMD refund?

Ans. Please logon to www.mstcecommerce.com/coalauction site with your User id and Password. Click on link ‘EMD Refund Request’ and enter the amount in Rs to be refunded. Choose the mode of receipt as RTGS/NEFT and submit the button ‘Submit request’.

22. In how many days EMD will be refunded from the date of applying?

Ans. Generally EMD refund request is processed within three (3) working days from the date of receipt of request.

23. Can EMD be refunded through RTGS/NEFT to coal buyer?

Ans. Yes. EMD can be refunded directly to coal buyer’s registered bank account through RTGS/NEFT facility. EMD refund will be facilitated on receipt of online request from buyer’s login only. However, the coal buyer has to submit duly filled RTGS Mandate Form and/or original cancelled cheque.

24. To whom to contact in case of problem related to EMD transfer/EMD refund or any issue related F&A?

Ans. In such cases or any Finance & account related issues pertaining to coal, bidders can directly contact the officials of Coal cell (Finance & Accounts) on Phone or write email to Coalcellfin1@mstcindia.in, coalcellfin2@mstcindia.in

25. If I have forgotten to download sale intimation letter and the same has been deleted from my e-mail. How can I obtain the sale intimation Letter?

Ans. A copy SALE INTIMATION LETTER will also be available under e-Auction Status in your coal login to download/print.

Or you can e-mail from your registered email ID to coalcell@mstcindia.co.in requesting to send fresh sale intimation letter mentioning the MSTC Buyer no and details about the date of auction etc.

26. What is the procedure for change of contact person?

Ans. Required Documents

1. An application for change of contact person and contact details like email ID, Mobile No.etc

2. Authorization letter for the new contact person/Copy of Board resolution

3.Copy of PAN & One passport size photo of the new authorized/ contact person

4.Old I-card(s) issued by the customer(If I card Not available, please submit copy of FIR/an undertaking on Non judicial stamp paper regarding lost/damage…etc of I card)

Processing fee

Rs 1180/- (Rs.1000 + Applicable GST @18 % at present) to be paid Online in MSTC Bank a/c **

*-Please refer serial No-29 for Online Submission of documents & fee

27. What is the procedure for change of address?

Ans.  Required Documents

1.An application for change of address/ to update GSTN

2. Address proof (e.g. GST certificate)

3.Old I-card(s) issued by the customer(If I card Not available, please submit copy of FIR/an undertaking on Non judicial stamp paper regarding lost/damage…etc of I card)

Processing fee

Rs 1180/- (Rs.1000 + Applicable GST @18 % at present) to be paid Online in MSTC Bank a/c **

*-Please refer serial No-29 for Online Submission of documents & fee

28. What is the procedure for change of Company Name?

Ans. Required Documents

1.An application for change of Company Name

2. GST certificate, Fresh certificate of Incorporation issued by ROC (applicable in case of Private LTD/LTD Company).

3.Company PAN

4.Old I-card(s) issued by the customer(If I card Not available, please submit copy of FIR/an undertaking on Non judicial stamp paper regarding lost/damage…etc of I card)

Processing fee

Rs 1180/- (Rs.1000 + Applicable GST @18 % at present) to be paid Online in MSTC Bank a/c * *

*-Please refer serial No-29 for Online Submission of documents & fee

29. MSTC Bank A/c  details for depositing Processing fee?

Ans. BENIFICIARY NAME      : MSTC  LIMITED COAL CELL

        CREDIT ACCOUNT NO: MSRENT00XXXXX(XXXXX -Buyer reg No.If buyer reg.      No is less than 5 digit put 0 before that)

         BANK                             :HDFC BANK LTD

         BRANCH                        : Kanjurmarg Branch, Mumbai

         IFSC CODE                    : HDFC0004989

Note-

1. Payment should be made only from buyer a/c Name (As in record of MSTC).

2. Given a/c meant only for submitting Processing fee only and should not be used for submitting EMD.

3.All self attested documents for profile change along with Transaction details of processing fee can be emailed at coalcell@mstcindia.co.in

30. What is the Process of Changing registered Bank A/c No?

Ans. Bank a/c can be changed/ updated by sending RTGS MANDATE FORM and/or Cancel cheque along with a request letter.

Coal Bidder can email “RTGS MANDATE FORM” duly authorized by Bank officials and / or Cancel cheque to Coal Cell Finance officers-Coalcellfin1@mstcindia.in, coalcellfin2@mstcindia.in to update their Bank a/c.

RTGS MANDATE FORM can be downloaded from option-“Download” from coal login page

(https://www.mstcindia.co.in/content/CoalAuction.aspx)

31. From what date the validity of registration of customer will be extended?

Ans. The validity date of registration is extended from the date of expiry of validity.

32. How can I know the name of the customers who are bidding in an auction?

Ans. It is not possible. The identity of the bidder/buyer bidding is hidden.

33. Once a bid is made can some request for withdrawal of the same?

Ans No, bid once registered with our server can never be withdrawn.

34. Can a company nominate more than one contact person?

Ans. No.

35. Where can I find the details of applicable taxes and duties for purchase of coal from different coal companies?

Ans. In most of the cases the Coal Companies provide details of applicable taxes either in the Terms and Conditions of the e-auction or they are provided under the link ‘Statutory Charges’ provided for each coal company on their official website as well as www.mstcecommerce.com/coalauctionhome 

36. On which browser can we access mstcecommerce.com web site?

Ans. You are recommended to use ‘Internet explorer version 10 and above’.

37. What is Transaction Password?

Ans. It is a password required at the time of bidding.

38. How to create a Transaction Password?

Ans. Step i. Login in to the web site www.mstcecommerce.com/coalauctionhome with user id and password.

Step ii. Click on the link Change your password.

Step iii. Choose the option button: transaction password.

Step iv. In the column Old Password [login /transaction] enter your login password.

Step v. In the column new password, you may create your new transaction password.

Step vi. In the column Confirm password, you may type the transaction password entered in step v.

Thus your transaction password in created.

39. In case a customer forgets his transaction password, how can he obtain the same?

Ans. Follow steps provided in FAQ no 40.

40. What digital signature is required to participate in the coal auctions?

Ans. Class II and Class III (b) digital signature can be used.

41. How to Register/Verify Digital Signature in buyer login?

Ans. Step -i. Login in to the web site www.mstcecommerce.com/coalauctionhome with user id and password.

Step ii. Click on the link “Register/Verify Digital Signature”

Step iii. Agree with the prompt message from our site.

Step iv. DSC would be displayed in the Pop box by TCS.

Step v. Choose your DSC and click ok. System shall ask for password of DSC.

Step vi. System shall display the message of successful DSC registration after it accepts the password.

Thus your DSC is registered.

42. How to resolve issues related with settings of the computer which block the active X controls or add-on from MSTC ecommerce site for DSC registration?

Ans. The settings of the computer can be configured according to “DSC guide”, link given at the coal login page: http://www.mstcecommerce.com/coalauctionhome.

OR one can contact MSTC CENTRAL HELPDESK -

Email-helpdesk@mstcindia.co.in

43. Which browser works fine for coal e-auction?

Ans.. Coal buyers have option to use any browser of their choice for participation. However, since DSC verification is necessary for bidding, Internet Explorer (IE) is advisable to use. It is to be noted that MSTC web portal for coal e-auction is best viewed in IE version 10.0 & above.

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